Thomas Donio is a seasoned operations leader with expertise in customer experience, payment technology, and organizational transformation. They have held significant roles in companies such as Shift4 and Harbortouch, where they drove efficiency, managed large teams, and optimized operational processes. Currently, Thomas serves as the Senior Director of Customer Care at Versapay, providing strategic consulting services and enhancing customer engagement. With a background in education from Kutztown University and Moravian College, Thomas excels in mentoring and team development, fostering a culture of continuous improvement throughout their career.
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