Arthur Chan is a user researcher and senior consultant at Version 1, specializing in qualitative research methods. They obtained their PhD in Design Thinking from Loughborough University and have a background in design. Arthur has led user research for digital transformation projects at BT Consumer Digital since April 2021 and previously worked as a sole researcher on Gov.UK projects critical to UK infrastructure. Their experience includes working with lean UX principles and collaborating with various stakeholders to enhance user research teams.
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