Douglas Lopes is a knowledgeable BI and Analytics Consultant with extensive experience in service delivery management, incident and problem management, and business process automation. They have held key roles in organizations such as HCL Technologies and AIG, where they focused on IT service management and data analysis, implementing process improvements based on ITIL and CMMi methodologies. Currently, they design and build enterprise-wide QlikView applications at Version 1, leveraging their expertise in relational databases and Oracle ERP systems. Douglas holds multiple degrees, including an MBA in Systems Engineering and an MBA in Systems & Telecommunication Analysis.
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