Heather M. is a Senior User Researcher with extensive experience in applying psychological principles to enhance user experience. They have worked for notable organizations such as the Ministry of Justice UK, Expedia Group, and ExperienceLab, contributing to innovative projects and research initiatives. Heather has a strong background in various research methodologies, including usability testing and ethnographic research, and is currently a Director at HSMC Consulting Ltd. They hold a BA in Psychology and an MSc in Work and Organisational Psychology from University College Cork and the University of Limerick, respectively.
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