Lea Howard-Johnson is a Senior Service Delivery Manager and Team Leader with over 20 years of experience in service delivery, contract management, and stakeholder engagement. Currently at Version 1, Lea oversees a team of Service Delivery Managers, ensuring the achievement of SLAs and client satisfaction while managing complex operational challenges. Previously, Lea held senior roles at companies such as Capita, CSI Ltd, and Fujitsu, where they successfully implemented service delivery strategies and managed key client relationships. With SC clearance and ITIL4 certification, Lea is dedicated to maintaining high security standards and service excellence across all projects.
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