Mark Perez

Mark Perez is a seasoned IT professional with 15 years of end-user support experience using both Apple and Microsoft products. They have held various positions, including Lead, IT Engineering and Procurement at Vertafore, and have consistently achieved improvements in key metrics, earning recognition for team efforts. Mark's previous roles include working as a Genius at Apple, where they received multiple awards for exceptional customer service, and as a Deskside Support Technician at TEKsystems. They began their career as the Founder/Senior Technician at Top PC Techs, where they supervised a team and built strong customer relationships.