Operations and Support Team
About
The Operations and Support Team at Vertafore focuses on enhancing customer experience and operational efficiency by overseeing quality assurance, customer support, and business operations analytics. This team collaborates closely with various departments to ensure seamless service delivery, troubleshoot client issues, and leverage data insights to optimize workflows and drive productivity for independent agencies and carriers.
Team members
Andy Mickelson
Vice President, Customer Suppo...
Chris Liegl
Director Customer Support
Chris M.
Manager - Customer Support
K Rajendra Kumar
QA Manager
Kaila Lakey
Senior Account Manager / Team ...
Kristi Schmitt
Sr. Manager, Customer Support
Megan Roush
Professional Services Manager
Nidhi Saxena
Director, Customer Delivery
Shalu Bansal
Senior QA Manager
Subhash Hamsa
Senior QA Manager
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