Fernanda de Queiroz is a Senior Customer Success Analyst currently working at Vertem, where they focus on CRM structure, user experience, retention, and data intelligence. With a decade of experience in marketing, relationships, and technology, they have developed a strategic and analytical viewpoint. Previously at Salesforce, Fernanda ensured customer success through personalized strategies and proactive relationship management. Their background spans various roles in Customer Success, E-Commerce, Marketplace, and Quality Assurance, highlighting a commitment to enhancing user experiences and driving business growth. Fernanda holds a degree in E-Commerce and Digital Marketing from ComSchool.
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