Mayara Santos is a customer service and experience specialist with over nine years of experience in the credit card industry. They have expertise in conflict resolution and have successfully collaborated with various departments such as CRM, Marketing, and Sales to enhance processes and customer satisfaction. Mayara has held positions at DXC Technology and banco BV, where they focused on quality assurance and performance improvement. Currently, they serve as an Ouvidor at Vertem and are pursuing a degree in Information Technology at Universidade Anhembi Morumbi.
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