Samantha Hebling is a results-oriented executive with extensive experience in leadership and team development. Currently, they serve as the Director of Operations and Customer Service at Vertem, and also hold a similar role at Premmiar, where they have successfully improved the Net Promoter Score from -19 to 54 over three years. Previously, Samantha held various commercial and operational leadership positions at companies such as Decolar.com, Avianca Brasil, and Submarino Viagens, focusing on strategic planning, B2B partnerships, and enhancing customer experience. Samantha completed a Bachelor's degree in Tourism and Travel Services Management and an MBA in Commercial Management from Fundação Getulio Vargas.
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