Phyllis B.

Phyllis B. has extensive experience in customer support and project management, currently serving as Global Support Supervisor at Vertex Inc. since January 2015, where responsibilities include achieving performance targets and managing customer satisfaction scores. Previously, Phyllis held various roles at Merck from 1982 to 2014, including Senior Specialist in Project Management and Team/Project Lead and Customer Service Trainer. Phyllis holds a Bachelor of Science degree in Business Administration with a focus on Human Resource Management from Gwynedd Mercy University.