Dedicated solely to the utility industry, VertexOne is a recognized leader in customer experience solutions. VertexOne serves nearly 17 million customers for more than 150 electric, gas and water clients across North America.

Information Technology

VertexOne

VertexOne's headquarters in Richardson, TX, United States

This department oversees the planning, coordination, and execution of operational processes to ensure efficiency and effectiveness.

Operations Management

This department focuses on analyzing business needs and processes to provide insights and recommendations for improvement.

Business Analysis

The Product Development and Management team at VertexOne is responsible for designing, developing, and delivering innovative customer experience solutions tailored for the utility industry. This team collaborates across various functions to identify market needs, manage product lifecycles, and ensure seamless deployment of products that enhance client operations and customer satisfaction. Through strategic oversight and expert analysis, they drive the development of cutting-edge tools and applications that serve over 17 million end-users across North America.

Product Development and Management

This department is responsible for the design, creation, and maintenance of software applications and systems.

Software Development

The Client Success and Support team at VertexOne is dedicated to enhancing customer experience by ensuring that utility clients effectively leverage the company's solutions. This team provides comprehensive support, manages client relationships, and drives initiatives to improve satisfaction and engagement across various service platforms. By focusing on proactive communication and technical assistance, they aim to foster long-lasting partnerships and drive client success in the utility sector.

Client Success and Support

The Leadership Team at VertexOne is responsible for setting the strategic direction and vision of the company while ensuring operational excellence and customer satisfaction. Comprising key executives from various functions, including product strategy, client success, technology, and human resources, the team collaborates to drive innovation and enhance the customer experience within the utility sector, ultimately serving the needs of over 17 million customers across North America.

Leadership Team

This department focuses on ensuring client satisfaction and managing relationships to drive retention and growth.

People (5)

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Other teams

Business Analysis

Product Development and Management

Software Development

Client Success and Support

Leadership Team

Client Success