Rachel Baker

Rachel Baker, CCSM, currently serves as a Customer Success Manager at Vertilocity, where responsibilities include driving client satisfaction and success through strategic guidance and proactive communication. Prior experience includes roles as Senior Customer Success Manager at Rimsys Regulatory Management Software, where Rachel managed a $2M+ ARR portfolio, achieving sustained high retention rates and driving growth through automation and process improvements. Earlier positions featured impactful contributions at Mindmatrix, where growth of the customer success department and significant improvements in customer time-to-value were realized. Rachel also held marketing and communications roles at Penn State University and various organizations, demonstrating a strong foundation in strategic communication, content creation, and stakeholder engagement. Rachel Baker holds a Bachelor of Arts in Arts & Humanities from Defiance College.