Helen Lopes is the Head of Customer Success & Growth at Vertown, where they lead and restructure the Customer Success area, focusing on scaling operations and ensuring excellent customer experiences. Additionally, they are the founder of MY.Growth CX, a consultancy specializing in customer experience strategies for sustainable business growth. Helen holds an MBA in Consumer Experience Management from ESPM Escola Superior de Propaganda e Marketing and a law degree from Universidade Católica de Santos.
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