Les Powell

Les Powell is an outcome-driven leader with extensive experience in high-level operations and contact center management across diverse industries. They have held pivotal roles, including General Manager at National Student Loan Center, LLC, where they achieved significant revenue milestones, and as Sr. Director of Card Services Call Center & Fraud Mitigation at Fiserv, overseeing a large team and substantial revenue streams. Currently, they serve as the Director of Fraud Mitigation Strategy at Vervent, focusing on innovative solutions in operational efficiency and compliance. Les holds a Master’s degree in Business Administration with a focus on Executive Leadership from the University of San Diego and is pursuing a certificate in Organizational Leadership from the Situational Leadership Institute.