Leah Terrell

Leah Terrell is an accomplished professional with extensive experience in IT support and case management. Currently serving as a Case Manager at Equus Workforce Solutions since March 2023, Leah also holds roles at Five Nines as a Support Desk Engineer and Procurement Specialist since December 2017, where responsibilities include preparing purchasing plans and enforcing procurement policies. Additionally, Leah contributes as a Tier 1 VoIP Engineer for VETERANS ENGINEERING INCORPORATED, diagnosing issues for the VA's communication infrastructure, and as an IT Specialist for both the U.S. Department of Veterans Affairs and Adams Communication & Engineering Technology since May 2014, focusing on technical support and first call resolution in a call center setting. Leah began a career in customer service at Dell in 2011, and educational background includes a GED from James Rumsey Technical Institute.