Ken Duarte

Ken Duarte has a diverse work experience spanning over several decades. Ken'smost recent role is as the Engineering & Services Director at Veytec Inc since November 2022. Prior to that, they worked as the IT Service Manager at OrLANtech, Inc. for three years, where they effectively managed a team of 17 and successfully completed key projects during the COVID-19 pandemic. Before that, Ken held the position of Senior Manager, Voice & Data Transport Support at Convergys for a period of ten years, where they transformed the support group into a customer-focused unit and improved SLA metrics. Ken also served as the Director of Carrier Relations & Regulatory Affairs at Volo Communications, Inc. / VoIP, Inc., achieving significant cost savings through negotiations with carrier vendors. Ken has also volunteered at Habitat For Humanity Builders Surplus Store during a one-year sabbatical and worked as a Project Management Consultant at Cable & Wireless Ja. Additionally, they have extensive experience at Intermedia Communications Inc. in various roles such as Program Manager, Circuit Design & Provisioning Manager, Service Delivery Supervisor, and Circuit Design Engineer. Ken began their career at Verizon, where they held positions such as Network Account Manager, Loop Electronics Coordinator, and Outside Plant Engineer.

Ken Duarte has a Certificate in Management from Harvard University. Ken also has a Bachelor of Science degree in Mechanical Engineering from the University of Massachusetts Amherst.

In addition to their formal education, Ken has obtained several certifications. Ken holds a Certified Dispatcher certification from Bering McKinley, which they obtained in December 2019. Ken also has a Certified Service Manager certification from the same institution, obtained in December 2019. Ken has completed the Six Sigma Foundations course through LinkedIn in January 2019. Ken has also completed the Cisco Certified Network Associate Routing and Switching (CCNA) Courses, although the specific institution and date are not provided. Furthermore, Ken holds an ITIL 4 Foundations Certificate from AXELOS Global Best Practice, but the institution and date of obtaining are not given.