Faha Qamar

Senior Customer Success Manager (North America Region) at vFairs

Faha Qamar has had a varied and extensive career, starting with an internship at WWF - Pakistan in 2011. From 2013 to 2015, they worked at Latitude as an Assistant Account Executive, advising and implementing PR strategies for Corporate Accounts, writing and distributing press releases, articles, case studies, speeches, and articles, and organizing events including press conferences, exhibitions, and press tours. During this same period, they were also a Graduate Research and Teaching Associate at the Lahore School of Economics, composing assignments, course materials, and supervising examinations for university students, and conducting tutorials and lectures. From 2015 to 2018, they worked at Kashf Foundation as an Associate Strategic Communications and at Action Care as an Assistant Program Manager, collaborating educational programs for ages 5-16 at National Charity Schools in UAE, training and coaching classes, and hosting school competitions for students, as well as developing social media presence for the company. From 2019 to 2020, they worked at Bayt.com as a Researcher - Recruitment Agency Unit (Middle East Region), consulting with prospective corporate clients and Recruitment Agencies to understand their recruitment needs and hiring challenges, onboarding clients, and assisting them with their recruitment needs. Currently, they are a Senior Customer Success Manager (North America Region) at vFairs, assessing customer needs, recommending solutions, and achieving a customer retention rate of 85%, building lasting customer relationships focused on trust and dependability, and reducing churn to 5% by monitoring customer account activity.

Faha Qamar's education history includes a Master of Philosophy (MPhil) in Development Studies from the Lahore School of Economics from 2014 to 2017, a BSc (Hons) in Major Economic Minor Social Sciences from the same institution from 2009 to 2013, and A levels in Sociology, Accounting, and Math from Lahore Grammar School from 2007 to 2009. In addition, Faha Qamar has obtained certifications in Fundamentals to Customer Success Manager Career and Smart Tips: Communication from Udemy in February 2021.

Links

Previous companies

Kashf Foundation logo