Sunil Pai is a seasoned professional with over 20 years of experience in customer service and call center management. Sunil's career includes leadership roles at notable companies such as VFS Global, where Sunil currently serves as Senior Manager - Customer Care, and JetPrivilege Private Ltd as Assistant Manager - Service Delivery. Previous positions include Team Leader at Intelenet Global Services and Sutherland Global Services, and Deputy Manager at SMS Taxicabs Pvt Ltd. With a strong focus on operational excellence, customer experience, and process optimization, Sunil has demonstrated a commitment to enhancing business operations and staff development throughout various roles. Educational background includes a B.A. in Social Science from Madurai Kamraj University, complemented by foundational education at St Thomas Academy School.
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