Jonathan Lau is a seasoned operations and workforce management professional, currently serving as Head of Central Services at VGW since September 2023. Formerly, Jonathan held the position of Head of Operations at Staffy Inc., where strategic governance and process improvement significantly enhanced operational efficiency and reduced costs. With extensive experience as VP of Corporate Operations, People & Culture at Affinity eSolutions Inc., Jonathan achieved substantial revenue growth and implemented innovative virtual operations during the pandemic. Previous roles include management positions at WIND Mobile and Rogers Media, focusing on call center startup and operational strategies. Jonathan's educational background includes a diploma in Advertising Design from the International Academy of Design and Technology, alongside multiple certifications in employee management, engagement, and call center professional development.
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