Sofia Santos is an experienced Account Manager at VGW since January 2021, specializing in customer relations and problem resolution. Prior to this role, Sofia served as a Senior Guest Specialist and Customer Service Specialist at Booking.com from April 2017 to September 2020, where responsibilities included managing high-risk guest issues, coaching customer service agents, and achieving exceptional KPI performance. Earlier experience includes serving in hospitality roles at Boston Pizza International Inc. and Party Hostel Lisbon, alongside a tenure at Hard Rock Cafe as a Hostess. Sofia holds a Diploma in Hospitality Management from Seneca Polytechnic, obtained from 2011 to 2013.
This person is not in the org chart
This person is not in any offices