D. Gentry Smith

D. Gentry Smith is an experienced professional in customer service and project management, currently serving as a Site Director at Via since June 2020. Previously, D. Gentry Smith held positions at Wayfair as Head of Agent Experience and at Via—On-Demand Transit as Site Director. Prior experience includes a role as Project Management Director at Response Marketing Group, where D. Gentry Smith achieved record team revenue, developed employee training programs, and grew at-home operations significantly. D. Gentry Smith also has a strong background in sales and team management, having successfully overseen various teams and implemented efficiency-driven training and processes. D. Gentry Smith holds a Bachelor's Degree in Business, Management, Marketing, and Related Support Services from Utah Valley University.