Patrick O'Donovan

Head Of Support Operations

Patrick O'Donovan currently serves as Head of Support Operations at Viatel Technology Group, a position held since February 2024. Previously, Patrick was Support Operations Manager and Service Desk Manager at ActionPoint Technology Group from December 2019 to February 2024. Prior experience includes Managed Services Manager and Service Manager/3rd Line Team Lead at Core Technology Systems between February 2018 and December 2019, as well as UK Hosting Support Manager (Tier 2) roles at both Interoute from August 2015 to January 2018 and Easynet Global Services from December 2013 to August 2015. Prior to these roles, Patrick worked at MDNX as Vital Helpdesk Manager and Support Engineer, and held a Support Engineer position at Iconnyx. Patrick’s career in technology began as a Systems Engineer at Enterprise Solutions Ltd from 2003 to 2011. Education was completed at Technological University Dublin from 1997 to 2001.

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