Emma Lucia is a transformational people and culture leader with over 12 years of experience in the aviation sector, specializing in service delivery and the management of a transient workforce. They have demonstrated expertise in generalist HR management, compliance, training, and performance management. Currently, Emma serves as Taskforce Lead at the Department of Government Services and previously held leadership roles at Virgin Australia, where they led a team of 150 customer service professionals. Emma is passionate about mentoring and empowering individuals to achieve personal and professional growth while promoting positive mental health practices and overall employee well-being. Emma holds a Graduate Diploma in Management from the Australian Institute of Management and is committed to fostering a culture of continuous improvement.
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