Robert Caira

Head Of Customer Care at Vice Golf

Robert Caira has a diverse work experience spanning multiple industries. Robert'smost recent role was as the Head of Customer Care at Vice Sporting Goods GmbH, where they managed two teams covering the North American and European markets. Robert'sresponsibilities included handling online sales and after-sales support through various channels. Prior to that, they worked as a Contact Center Manager at Holiday Extras, overseeing a team that provided multilingual customer support to customers and travel agencies. Robert also has experience as a Reservations Supervisor at Auto Europe Car Rental, leading a team in a multilingual reservation center. Additionally, they have held roles such as Customer Service Team Lead at STYLEBOP.com, Apple Developer Support Advisor at Apple, Sales Associate at Starwood Hotels & Resorts Worldwide, and Youth Worker at School Completion Programme Cork. Robert also has experience as a freelance language tutor and consultant, as well as a youth coach and semi-professional player in rugby. Overall, they have developed strong skills in customer service, team management, and multilingual support.

Robert Caira earned an Associate's degree in Youth and Community Work from University College Cork, which they completed from 2001 to 2004. Prior to that, they obtained a Certificate in Sports and Exercise from the University of Limerick from 2000 to 2001. Robert'seducation history also includes a certification in Test WiDaf Deutsch als Fremdsprache in der Wirtschaft Niveau C.1, obtained from AHK Frankreich / Chambre Franco-Allemande de Commerce et d'Industrie (CFACI) in February 2015. Additionally, they received a certification in Sprachkompetenz für Fach und Führungskräfte Deutsch B1.3 from Berlitz Deutschland GmbH in October 2014. There is no information available about their education at Educom.

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Timeline

  • Head Of Customer Care

    January, 2021 - present