Heather Smith

Heather Smith has over 16 years of work experience in various administrative and customer service roles. Their most recent position is as an Information Technology Administrator at Victrex since February 2022. Prior to that, they worked as a Purchasing Administrator at Laila's Fine Foods Limited from April 2021 to February 2022.

From July 2019 to February 2021, Heather served as an Office Administrator at AD Systems uk ltd where they provided administrative support to the Managing Director and was responsible for various tasks such as processing invoices, reconciling bank accounts, managing expenses, arranging travel, and updating company documents. Additionally, they were the single point of contact for administrative and financial support for a theft prevention system used by nationwide retailers.

Before that, Heather worked at Victrex as a Business Administrator from November 2017 to January 2018 and as an HR Administrator from August 2017 to November 2017. Heather was responsible for tasks such as confirming travel invoices, setting up conference rooms, managing filing systems, and supporting the recruitment process.

Heather also has experience as a QA Administrator at Laleham Health and Beauty for a brief period in 2017, where their duties included maintaining filing systems and updating spreadsheets. Before that, they worked at HGS - Hinduja Global Solutions, first as a Business Intelligence Analyst from July 2015 to February 2017 and later as a Customer Loyalty Advisor from April 2013 to July 2015. In these roles, they used various business systems and tools to analyze data and retain customers.

Earlier in their career, Heather worked as a Travel Advisor at Co-operative Travel from April 2011 to July 2013, where they helped customers book holiday packages and built rapport to upsell attractions. Heather also gained experience as a Passenger Service Agent at Menzies Aviation from May 2006 to April 2011, providing top-level customer service at an airport.

Heather's earliest role was as a Reservations Assistant at Fleur Holidays/Railsavers from October 2005 to May 2006.

Throughout their career, Heather has developed skills in administrative support, purchasing, customer service, data analysis, and travel coordination. Heather has demonstrated their ability to work to deadlines, prioritize workloads, and communicate effectively.

Heather Smith attended Preston College from 2003 to 2005, where they studied AVCE Travel And Tourism. Heather did not obtain a degree during their time at the college. Additionally, they hold a certification in NVQ Contact Centre Level 2, but specific details about the institution and the year it was obtained are not provided.