Vikstar is one of the biggest contact centers of Brazil. It has more than 5.000 employees distributed in two States: São Paulo and Piauí. The company works specially with telecommunications market and develops programs according the operation needed. More information in www.vikstar.com.br

Vikstar Contact Center

Ricardo Russo

This department manages the execution and oversight of telemarketing campaigns to engage potential customers.

Telemarketing Operations

This department oversees the planning, execution, and coordination of operational activities to ensure efficiency and effectiveness in delivering services.

Operations Management

This department focuses on analyzing financial data to support business planning and decision-making.

Financial Analysis

This department focuses on assisting and addressing customer needs and inquiries to enhance satisfaction and loyalty.

Customer Support

This department is responsible for ensuring that products meet specified standards of quality and performance.

Quality Assurance

This department focuses on enhancing employee skills and knowledge through structured training programs and development initiatives.

Vikstar Contact Center

Org chart

Teams

Telemarketing Operations

Operations Management

Financial Analysis

Customer Support

Quality Assurance

Training and Development

Offices

Vikstar Contact Center

Org chart

Teams

Telemarketing Operations

Operations Management

Financial Analysis

Customer Support

Quality Assurance

Training and Development

Offices

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