Vivek Valasae is an experienced Support Manager currently at Vimeo since November 2021, with a strong background in technical support and team management. Prior roles include Technical Support Manager at SDL, where promotion to Customer Support Manager involved overseeing a team providing L1 and L2 support for SaaS and on-premise applications. Vivek also served as Associate Manager at SDL, supervising 24/7 operations and managing shift availability for team members, along with serving as a Support Consultant focusing on technical support and account provisioning. Earlier experience includes Technical Lead at IBM, providing support for web-based applications and managing FTP servers, as well as roles at [24]7.ai and Aegis in customer service and sales. Vivek holds a Master’s Degree in Computer Applications from Dr. Ambedkar Institute Of Technology.
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