Alex Victor

Alex Victor is a seasoned professional in customer relationship management, currently serving as a Senior CRM Analyst at Vindi since September 2023. With previous experience at Banco BV as a CXM Analyst from December 2021 to July 2023, Alex specialized in churn analysis, risk mitigation, and process mapping to enhance customer experience. Prior roles include Senior CRM Analyst and Digital Relationship Executive at PagSeguro PagBank, where Alex focused on data analysis, revenue optimization, and client retention strategies. Alex began a career in customer service leadership at Atento Brasil and provided financial product support as a Cash Specialist at Itaú Unibanco. Alex holds a Technologist degree in Database from Impacta Tecnologia, an MBA in Quality and Productivity Management from Universidade Paulista, and a bachelor's degree in business administration from Universidade Brasil.