Steven A.

Steven A. is an ITIL 4 Certified Technical Team Lead with experience in incident response, security incident triage, and IT service management. Currently employed at Vinebrook Technology, they streamline operations, mentor technicians, and develop data-driven solutions for improved client service delivery. In addition to their recent certifications—including CompTIA A+, Network+, and Security+—they are pursuing a Bachelor's degree in Cybersecurity and Information Assurance at Western Governors University, focusing on digital forensics and cryptography. Steven's past experience includes roles as a Managed Services Support Specialist and Service Desk Technician, where they effectively addressed technical and security challenges for thousands of end-users. They also have a background in criminal justice and fire science, highlighting a diverse skill set and commitment to leadership.