Luis Escobar is an experienced professional in customer experience and operations, currently serving as the Head of Customer Experience & Contact Center Operations at VINFAST since January 2022. In addition, Luis holds the position of Vice President of Operations at BPO Centers since September 2021. Previously, roles included Head of Customer Experience at Shield HealthCare for a brief period in 2021, and Senior Director of Customer Care at Fashion Nova from January 2020 to March 2021. Luis also served as Global Director of Customer Relations at Forever 21 from 2012 to January 2020, overseeing a large international team and managing multiple communication channels. Earlier experience includes Operations Manager at First American Home Warranty and Project/Training Supervisor at U.S. Sales Corporation. Luis holds a degree in Computer Operation & Business Management from CLCLA, completed in 1994.
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