Mark Macenas currently serves as the AVP Customer Care US at Combined, a Chubb Company, where responsibilities include directing operations for multiple US-based contact centers and overseeing workforce management functions. Concurrently, Mark is an Online Teacher at VIPKid, delivering English lessons to students in China. As a Professional Seller on Amazon, Mark markets eco-friendly products through Caring Planet LLC. Past experience includes roles such as Customer Service Supervisor at Pivotal Home Solutions, Quality Assurance Manager and Loan Processing Manager at Enova Financial, and various supervisory positions at Fiserv and MEDION AG. Mark holds a BS in Public Relations from Illinois State University and a Bachelor of Science in Information Technology from DeVry University.
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