Virtual Freelance Solutions is an eCommerce customer support operations partner for Shopify, DTC, subscription, and online retail brands.

We help growing brands manage email, live chat, phone support, tickets, refunds, disputes, order questions, subscription workflows, supplier follow-ups, SOPs, QA, CSAT reporting, and support visibility.

VFS is built for brands that have outgrown founder-led support or ad hoc VA support and need a more structured support operation.

We work inside tools like Shopify, Zendesk, Gorgias, Help Scout, Recharge, Klaviyo, Stripe, Google Workspace, and Slack — following each client’s approved policies, permissions, macros, escalation rules, and reporting needs.

Our focus is not just answering tickets. We help brands build a support system: trained agents, documented workflows, QA review, reporting, and continuous process improvement.

Virtual Freelance Solutions

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Virtual Freelance Solutions

Org chart

Teams

Offices

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