Richard Rice

Richard Rice's work experience spans over a decade, with their most recent position being at VirtualArmour as a Network Security Engineer. In this role, they specialize in Cisco systems and has started to gain experience with Juniper and Palo Alto networks. Richard handles a wide range of support tickets and implements service improvements when possible. Richard is recognized for their adaptability and ability to complete difficult tasks, which has led him to expand their knowledge into other areas of IT, such as system administration.

Prior to VirtualArmour, Richard worked at Forfusion Ltd as a Network Engineer on the Service Desk team. Richard joined the company in 2016 and transitioned into the 2nd line role as the Service Desk expanded. The company, based in Newcastle upon Tyne, focuses on network solutions and has around 50 employees.

Before Forfusion, Richard worked at Northgate Public Services, a major provider of IT systems and services to local government bodies. Richard held two roles in the company, starting as a Service Desk Analyst. In this role, they provided day-to-day support functions to users from various UK borough councils. Later, Richard became a Problem Analyst, where they aimed to reduce the number of incidents and major incidents logged by the service desk team.

Richard's first professional position was at Philips Collection Services Ltd. as an IT Support Technician. Richard provided technical support to 200 staff members across three different offices in the UK. Richard prioritized workload, responded to helpdesk tickets, and ensured the protection of critical systems.

Overall, Richard Rice has gained extensive experience in network engineering, system administration, and technical support throughout their career.

Richard Rice attended St Patricks Comprehensive from 1995 to 2000, where they completed their GCSEs. From 2000 to 2002, they attended St Mary's College, Middlesbrough, where they pursued multiple A-levels, including Computing and Maths, but did not obtain a degree. Additionally, Richard has obtained several certifications, including the Paessler Certified Monitoring Expert from Paessler in February 2017, the Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching) from Cisco in July 2011, the PCNSA from Palo Alto Networks in February 2021, and the Microsoft Certified IT Professional: Enterprise Desktop Support Technician for Windows 7 (70-685) and Microsoft Certified Technology Specialist: Windows 7 Configuration (70-680) certifications from Microsoft.