Jamie Davies is a seasoned senior leader in customer contact and workforce management, currently serving as the Head of Operations at Virtually There since 2024. Previously, Jamie held key management roles at Thames Water, where they were the Senior Forecasting Manager, and at Woven as the Head of Resourcing, Forecasting & Planning. Jamie's extensive experience includes resource planning and management at organizations such as TMP Worldwide UK, Bank of Ireland, and the Royal Bank of Scotland, where they effectively handled substantial teams and improved operational efficiencies. Jamie's expertise encompasses forecasting, SLA management, and strategic resource planning across multiple sectors.
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