virtualQ's innovative Call-In and Call-Back solution for Contact- and Call-Centers eliminates waiting times and removes the conflict between excellent service and low costs. In a peak situation, virtualQ waits in lieu of the caller, in the case the current wait time is above a certain threshold. The caller is notified when it’s their turn andis then connected to the next available agent. The virtualQ Service is available via Call, Web and Mobile Apps.

Apps

Call Center

Cloud

Enterprise Software

Internet

Mobile

Software

virtualQ

virtualQ's headquarters in Berlin, Germany

Jens Kuehnapfel

Ulf Kühnapfel

People

Daniel Heutger

Guido Heßke

Robert Krüger