Cindy B.

Cindy B. is a seasoned professional with extensive experience in customer success and support, currently serving as a Customer Success Manager at Virtuous since October 2025. Previously, Cindy held various leadership roles at Trainual, including Manager of Implementation and Manager of Customer Support, where a focus was placed on creating efficient customer support systems and promoting a positive work environment. Cindy's background includes roles such as Senior Product Support Expert and Product Expert, demonstrating a strong commitment to customer satisfaction and team coaching. Additionally, experience includes serving as a Volunteer Coordinator at Samaritas, an Administrative Professional at World Renew, and a Bank Teller at Chemical Bank. Educational qualifications consist of a Bachelor's Degree in Communication and Media Studies from Western Michigan University and an Associate of Arts from Kalamazoo Valley Community College.