Darshana Pai

Head of Delivery Excellence & Transformation at Virtusa

Darshana Pai heads Global Delivery Governance and strategy function at Virtusa. The charter for this function is to create next-gen delivery platform powered by tools, automation and predictive analytics to achieve business goals. This scalable platform will help organization to deliver solutions to global customers with speed, quality and predictability. Delivery governance focuses on creating and auditing controls to ensure robust risk mitigation strategy.

Prior to this role, Darshana was heading Virtusa’s Banking and Financial Services (BFS) Business unit for Americas, Europe and Rest of World regions. She was responsible for enhancing customer experience through delivery excellence, employee engagement and growth of this SBU. She led a large team of professionals across delivery centers in Hyderabad, Chennai, Pune, Mumbai and onsite client locations. She also has extensive experience in running complex business and technology transformation programs delivering business outcomes to customers.

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Timeline

  • Head of Delivery Excellence & Transformation

    Current role

  • Global Head of Delivery Strategy & Governance