Mathankumar Shanmugadas is an experienced IT professional specializing in IVR and contact center technologies. With a Bachelor of Technology in Electrical and Electronics Engineering from SRM University, Mathankumar has held various roles, including Test Automation Lead at DecisivEdge and QA Lead at USAA, demonstrating expertise in requirements analysis, Agile methodologies, and project management. Currently serving as an Engineering Manager at Virtusa, Mathankumar oversees IVR and CCT testing while leveraging skills in DevOps and Microsoft Dynamics CRM.
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