Prathima Naidu is currently the VP - Delivery & Principal Architect at Virtusa, where they oversee operations for a Fortune 50 client, focusing on enhancing customer experience through automation and digitization initiatives. With a strong background in transformational change leadership, Prathima has successfully driven operational excellence and process improvements across various industries, including Telecom and Healthcare. Previously, they served as a Senior Director at Sutherland, leading large teams and implementing frameworks that greatly improved business performance and employee retention. Prathima began their career in the BPO sector, progressing from assistant roles to senior management positions, demonstrating a commitment to quality management and operational success throughout their career. They hold a Bachelor of Commerce degree from St. Francis.
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