Keir Williams

Keir Williams is an experienced professional with a strong background in customer care and operations management. Currently serving as a Senior Manager of Experience Management and Product Manager for Care & Chat at Visible, Keir focuses on assessing value opportunities and creating self-service customer care solutions. Previously held roles at SYKES included Customer Service Manager and Lead Tier 2 Specialist, where Keir supervised teams and provided strategic insights for product launches. Keir's early career encompasses consulting and analytical roles, further complemented by extensive experience in customer service positions at CenturyLink, Uber, and FedEx. Keir holds a Bachelor of Science in Pre-clinical Health Science from the University of Central Florida and an Associate of Arts from Valencia College.