Jamal Umar

Jamal Umar, PMP, ITIL, is the Associate Director of Software Services Delivery at Vision Point Systems, where they lead software solutions delivery with a focus on strategic direction and client experience. Previously, Jamal served as a Senior Manager and Senior Consultant, overseeing multiple projects, driving innovation, and maintaining a 95% customer satisfaction rate. In earlier roles, Jamal developed AI solutions, managed cross-functional teams, and implemented process optimizations that significantly enhanced operational efficiency. They began their career as a Business System Analyst at Powersim Solutions and hold a degree from James Madison University.