Qasim Ali is a Senior Manager with over 18 years of experience in telecommunications, contact center, and BPO operations. Currently, Qasim leads teams at Visionet Systems Inc. and Systems Limited, focusing on operational excellence and service delivery. Qasim has a strong background in managing live contact center operations, ensuring compliance with SLAs, and enhancing customer satisfaction through strategic improvements. Education includes an MBA in Finance from Superior University Lahore and participation in the SysVisTech Future Leaders Programme at Lahore University of Management Sciences.
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