Shiva Kumar S is a Senior Director of Business Excellence with over 17 years of leadership experience in the BPO/KPO industry. They have guided operational excellence and transformative growth across various business areas, including strategy, sales enablement, and quality assurance. Previously, Shiva held roles such as Senior Manager of QA & OpEx at Visionet Systems Inc. and Operations Team Lead at First American. They earned a Bachelor of Arts in Political Science and Government from Bangalore University between 2003 and 2006. Currently, Shiva focuses on leveraging innovative technologies and data-driven insights to enhance business performance at Visionet BPS.
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