Muhammad Usman is an experienced IT professional with a background in desktop support, IT support, and network engineering. Currently serving as a Desktop Support Technician at Vistex since October 2022, responsibilities include managing the end-user computing environment and assisting with project management. Prior to this, Muhammad worked as an IT Support Specialist at NETSOL Technologies from July 2020 to December 2021, where duties included collecting customer requests, conducting troubleshooting, and ticket creation for Level 2 support. Muhammad's experience in the field also includes a tenure as a Network Engineer at Digital Trends Media Group, where responsibilities involved configuring IP routing protocols and troubleshooting VLANs. Muhammad holds a Bachelor of Science in Information Technology from the University of the Punjab, obtained in 2017.
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