Molly Fishman

Molly Fishman has a diverse work experience, starting with their current role as a Customer Support Engineer III / Team Lead at Visual Lease, a lease accounting and management software company. In this position, they lead a nine-person support team and is responsible for resolving client escalations while maintaining high customer satisfaction.

Prior to their current role, Molly worked at iCIMS as a Technical Support Engineer, where they provided assistance to clients using the company's Talent Cloud software. Molly was promoted from Tier I to Tier II and acted as the highest-level technical resource on the "Core Team One," which focused on serving emerging, commercial, and enterprise clients. Molly also played a role in developing training and improving team processes.

Before iCIMS, Molly served as a House Manager at the New Jersey Performing Arts Center, where they managed the customer experience and handled guest issue escalations during performances. This position gave their extensive experience working in a large performing arts center with multiple theaters.

Molly also worked as an Audience Coordinator for The Black List NYC on a freelance basis, assisting with the seating and organization of live television audiences for various shows and venues.

At Handy HQ, an international home cleaning tech startup, Molly served as a Social Media Specialist and Customer Experience Lead for the overnight shift. Molly handled customer escalation issues and interacted with customers in the US and United Kingdom markets.

In their earlier career, Molly worked at the NYU Skirball Center for the Performing Arts as an Assistant House Manager, where they assisted the Front of House Manager in various responsibilities, including coordinating with production crews and overseeing event-specific receptions.

Additionally, Molly has experience as a Company Manager for StarQuest International, Inc., where they managed staff and company needs during a children's dance competition national tour, and as a Tour Manager, Director, and Lead Actor for Soren Bennick Productions. In this role, they were responsible for client interaction, travel arrangements, technical setup, and performances for an antibullying assembly tour.

Overall, Molly Fishman's work experience showcases their expertise in customer support, team leadership, event management, and the performing arts industry.

Molly Fishman received their Bachelor of Music degree with a specialization in Vocal Performance / Music Theater from New York University, completing their studies from 2003 to 2007.