Shelby Hightower

Shelby Hightower has a strong background in customer service and technical troubleshooting. Shelby began their career at Sears Holdings Corporation as a Cashier Lead, where they managed a team of over 30 employees and provided excellent customer service. Shelby then worked at ClubCorp as a Member Services Representative, assisting up to 100-150 members a day and utilizing multiple data entry systems and communication platforms. Shelby gained further technical troubleshooting experience at Fujitsu, where they served as a POS and Cash Office IT Help Desk Supervisor, providing support for a major retail company's registers, servers, and back office applications. At SiteMinder, they worked as a Service Desk Analyst, troubleshooting software issues for hotels and creating and tracking tickets. Most recently, they worked at Image Technology Systems as a Client Services representative, remotely troubleshooting hotel PMS systems and assisting with property set up. Throughout their career, Shelby has demonstrated strong problem-solving skills, excellent customer service, and the ability to work effectively in fast-paced environments.

Shelby Hightower attended Mesquite High School from 1998 to 2002, where they earned a diploma. They also attended Eastfield College from 2002 to 2003, although no degree or field of study information is available.