David Pickering is currently the Head of Customer Experience at Visualsoft Ltd, where their leadership has significantly enhanced the service delivery excellence of the technical services division. With a strong focus on staff development, David transformed the service desk to achieve an industry-leading first-time fix rate of over 80%. They previously held roles at RM plc and RM Education, refining their skills in customer support and technical services. David's expertise in incident and problem management, along with a commitment to crisis management, positions them at the forefront of providing world-class service in the e-commerce sector.
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