Simon Evans

Simon Evans is an experienced professional in experience design, product management, and operational excellence, currently serving as Journey Director at Vitality since June 2014. In this role, Simon leads initiatives across member claims and policy servicing customer journeys. Previous positions at Vitality include Continuous Improvement Director and Business Performance Director, where Simon focused on enhancing service journeys and establishing a Centre of Excellence. Prior to Vitality, Simon worked as Global Continual Improvement Manager at thebigword, leading a team of Six Sigma practitioners, and held various roles at Bank of America and Scottish Power, emphasizing process design, operational efficiency, and quality management. Simon's educational background includes A Levels from Woolston Sixth Form College and Woolston High School.