LF

Lee F.

Senior Director, Customer Experience at VitalSource

Lee F. has extensive work experience in various industries. They have been working at VitalSource since 2013, where they held multiple roles, including Senior Director of Customer Experience and Solutions Director. Prior to joining VitalSource, Lee F. worked as a Digital Content Specialist at Ingram Content Group from 2011 to 2012. Before that, they were a Business Data Analyst at Lightning Source from 2009 to 2011. Lee F. also served as a Customer Service and Marketing Manager at Printondemand-worldwide.com from 2007 to 2009. Their earlier experience includes working as a Sales Executive at BT from 2004 to 2007 and as a Technical Trainer at Tesco from 2000 to 2004.

Lee F. obtained a Diploma in Software Development with a specialization in Full Stack Web Development from Code Institute in the year 2021. They also have a background in Psychology from The Open University. Additionally, Lee F. holds certifications in Accredited Valuation Analyst (AVA) from AVA Assessment Associates, Inc. in September 2020, Leading Operational Excellence from MIT Sloan Executive Education in June 2020, and PRINCE2® Foundation and Practitioner Certification Training from Knowledge Academy in 2014.

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Previous companies

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Timeline

  • Senior Director, Customer Experience

    October, 2022 - present

  • Solutions Director

    September, 2020

  • Director: Customer Success, Integrations And On-boarding

    March, 2019

  • Manager: Customer Success, Integrations & Onboarding (institutions)

    July, 2018

  • Global Manager: Integrations & Onboarding

    September, 2017

  • Manager: Integrations & Onboarding EMEA & APAC

    October, 2013

  • Customer Success Specialist

    January, 2013